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  FREQUENTLY ASKED QUESTIONS


Q What is CopyrightSettlements.com and who is CEG TEK International®?
A CopyrightSettlements.com is the settlement portal for CEG TEK International®. CEG TEK provides first-in-class copyright, trademark and brand protection offering comprehensive anti-piracy solutions and in-depth business intelligence to content & rights owners worldwide. Cutting edge technology enables us to track, monetize, and analyze all forms of copyrighted content - audio, video, image, text, video games and software - across multiple Peer-to-Peer protocols (P2P) and websites.
Q Why me, why did I receive a notice?
A You received a notice because a copyrighted work we represent was detected in connection with your Internet account.
Q What are the benefits of settling?
A The benefits of settling by the due date are as follows (you should also consider consulting with your own legal counsel (i.e., barrister, solicitor, lawyer and/or attorney)):

BENEFIT
SETTLING
Small one-time settlement.

YES

Option to purchase a physical copy (DVD, CD, Book) of the work for an additional fee - availability of the option varies by copyright owner and/or country.

YES

Option to purchase a digital copy (MPEG, MP3, PDF) of the work for an additional fee - availability of the option varies by copyright owner and/or country.

YES

Remain anonymous and protect your privacy. All information provided by you in connection with settlement will be kept confidential, except to the extent disclosure is required by law.

YES

Promptly receive a release of liability after settling.

YES

Avoid the expense of a potential copyright infringement lawsuit.

YES

Avoid potentially paying attorney's fees and court costs.

YES

Avoid potential civil damages that, depending on the country in which infringement occurred, could total several thousands of dollars (e.g., in the United States of America, up to either $30,000 per infringement or more, or $150,000 or more per willful infringement, in Canada, up to either $5,000 or more, or $20,000 or more for infringements for commercial purposes, and in Australia court assessment of damages for economic loss, plus additional damages). In addition, depending upon the jurisdiction, there may be assessments of plaintiff's attorney's fees and/or court costs.

YES

Option to settle online, by mail or via phone.

YES


Notes:
Settlement options and benefits of settling vary based on work, copyright owner, availability, and country in which the infringement occurred. We suggest that you consult with your own legal counsel (i.e., barrister, solicitor, lawyer and/or attorney).

Individual copyright owners may not participate in all settlement programs.
Q Will I remain anonymous and will my privacy be protected if I settle?
A Your personal information will be used solely in attempts to settle intellectual property infringement matters. All information provided by you in connection with settlement will be kept confidential, except to the extent disclosure is required by law. We will not publicly publish your personal information unless a lawsuit is filed, in which case information contained in pleadings may become a matter of public record.
Q Has my privacy been violated?
A No. Information was obtained from publicly available sources involving your Internet connection.
Q I don't believe I infringed on a copyright, why did I receive a notice?
A If you are unfamiliar with the copyright protected work, we normally find that the unauthorized use (e.g., copying, distributing, displaying) of a copyrighted work was the result of a spouse, child, roommate, employee, or business associate's uploading, downloading or otherwise sharing or displaying the copyright protected work or portions of it over your Internet connection. Infringements can also result from an unsecured wireless network. A copyright owner would be entitled to bring suit to discover information such as the names, addresses and other contact information of the people who had access to your Internet connection. To better protect yourself in the future we suggest visiting our Education & Resources page, and you should consult with your own legal counsel (i.e., barrister, solicitor, lawyer and/or attorney).
Q What if I can't find the file on my computer?
A If you cannot locate the work on your computer, someone with access to your computer may have deleted it or someone such as a spouse, child, roommate, employee, or business associate may have uploaded, downloaded, or otherwise shared or displayed the copyright protected work or portions of it with their computer devices over your Internet connection. A copyright owner would be entitled to bring suit to discover information such as the names, addresses and other contact information of the people who had access to your Internet connection. To better protect yourself in the future we suggest visiting our Education & Resources page, and you should consult with your own legal counsel (i.e., barrister, solicitor, lawyer and/or attorney).
Q What if I have an unsecured wireless network/router?
A A copyright owner would be entitled to bring suit to discover information such as the names, addresses and other contact information of the people who had access to your Internet connection. To better protect yourself in the future we suggest visiting our Education & Resources page, and you should consult with your own legal counsel (i.e., barrister, solicitor, lawyer and/or attorney).
Q What if I own a business and an employee infringed on a copyright?
A A copyright owner would be entitled to bring suit to discover information such as the names, addresses and other contact information of the people who had access to your Internet connection. To better protect yourself in the future we suggest visiting our Education & Resources page, and you should consult with your own legal counsel (i.e., barrister, solicitor, lawyer and/or attorney).
Q Will this go away if I just remove the file(s) from my computer(s)?
A No. Infringement occurs even if the copied work is not read, watched, and/or listened to. The matter may remain open until it is settled, or litigated. Also, removing, before settlement is reached, the file(s) associated with the unauthorized use may be a breach of your obligation to preserve electronic evidence. We suggest you consult with your own legal counsel (i.e., barrister, solicitor, lawyer and/or attorney) for further information.
Q I found the work(s) in question on the Internet and thought they were free?
A Lack of knowledge does not absolve one from liability. To better protect yourself in the future we suggest visiting our Education & Resources page, and you should consult with your own legal counsel (i.e., barrister, solicitor, lawyer and/or attorney).
Q How can I secure my wireless network/router?
A For information on securing your wireless network/router please visit the Education & Resources page of our website and you should consult with your own legal counsel (i.e., barrister, solicitor, lawyer and/or attorney).
Q I purchased a file-sharing program or subscription to a website, why did I receive a notice?
A The rights you purchased were for the file-sharing software or subscription service itself. You were neither offered nor did you purchase the rights to upload, download or otherwise share copyright protected materials. Read the fine print and/or user agreement associated with the file-sharing program or subscription you purchased. You will likely find a clause that places the liability on you as the end user and references the fact that uploading, downloading or otherwise sharing copyright protected materials is illegal. You should consult with your own legal counsel (i.e., barrister, solicitor, lawyer and/or attorney).
Q Is CEG TEK International® suing me?
A No, a lawsuit has not been filed at this time. The copyright owner, through its agent CEG TEK, is offering you a time-sensitive settlement opportunity that is significantly lower than the substantial monetary damages that may be associated with litigation. If settlement is not reached, the copyright owner will determine in its discretion the next actions, if any, to take. You should consult with your own legal counsel (i.e., barrister, solicitor, lawyer and/or attorney).
Q Is the notice I received from CEG TEK a bill or an invoice?
A No. The notice is NOT a bill or invoice. It is a notice made on behalf of the copyright owner of (i) a potential claim against you and/or those who you have allowed access to your Internet connection for infringement of the copyright owner's copyright in a work, and (ii) an opportunity to completely resolve that claim now.
Q How do I know that the IP Address listed in the notice is mine and not a fake?
A The notice, IP Address, and associated account holder information have all been correlated by your Internet Service Provider (ISP), a third party organization that is not associated with CEG TEK. You should consult with the ISP and with your own legal counsel (i.e., barrister, solicitor, lawyer and/or attorney).
Q How do I make this go away?
A Settling will result in a release being issued to you.
Q How do I know that you are legally authorized act on behalf of the copyright owner?
A In all CEG TEK notices we declare under penalty of perjury that we are legally authorized by the copyright owner(s) to act on their behalf. If you wish to receive additional information proving that we are legally authorized to act on behalf of the copyright owner(s) please contact us.
Q Do I need to hire legal counsel (i.e., barrister, solicitor, lawyer and/or attorney)?
A The decision to hire legal counsel (i.e., barrister, solicitor, lawyer and/or attorney) is completely up to you. In most cases the settlement offered by CEG TEK may be significantly lower than the costs associated with hiring legal counsel. However, a person should always consider consulting with legal counsel.
Q What if I don't have money to settle right now?
A Many copyright owners have authorized CEG TEK to extend a settlement plan. If you wish to discuss settlement plan options please contact us.
Q Why are copyright lawsuits normally filed?
A Copyright owners normally file lawsuits because they have no other way to recover revenues lost to copyright infringements (sometimes described as "copyright piracy"). CEG TEK is changing the way copyright owners interact with people who have made unauthorized use of copyrighted works by making available fair and practical settlements to avoid the expense and exposure of lawsuits.
Q What if I infringed on copyrights but didn't receive a notice?
A Neither copyright owners nor CEG TEK are legally required to provide notice of copyright infringement.
Q I received a notice; can you tell me if more notices are on the way?
A Each unauthorized use is a separate matter. CEG TEK cannot advise you on the existence or status of additional notices.
Q Can I settle matters relating to multiple notices at one time?
A Yes, once you have signed in to the settlement system you have the option to settle multiple cases simultaneously.
Q Is CopyrightSettlements.com a secure settlement site?
A Yes, CopyrightSettlements.com transactions are secured by a third party organization, Symantec Corporation. Symantec Corporation is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce communications.
Q Why did my Internet Service Provider (ISP) disconnect my service?
A Some Internet Service Providers (ISPs) disconnect subscribers for infringing on copyrights. For more information on disconnections please contact your Internet Service Providers (ISPs) directly.
Q Can I review the text of the liability release prior to settling?
A Yes, the text of the liability release is available for review by clicking here.
Q Where are my Case # and Password located?
A Your Case # and Password are located within the text of the notice you received.

  LEGAL / TERMS OF USE / PRIVACY POLICY POWERED BY CEG TEK INTERNATIONAL®